Enrichment

Enrichment is how Swan turns an email, name, domain, or LinkedIn URL into usable contact or company data. It’s the second half of a two-step flow: search first (free), then enrich the specific results you actually want to act on (costs credits). There’s no standalone “enrich” button in the app — you trigger it by asking the agent in Chat (or from the “Import your accounts” prompt on the empty Accounts page), and each enrichment call shows up as its own step in the conversation.

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Finding an email

Given a LinkedIn URL or a name plus company, Swan tries several methods in order to find a work email. Every row carries HIGH or LOW confidence plus warning codes that explain risks such as catch-all domains, uncertain deliverability, role-based addresses, or privacy restrictions. Rejected undeliverable or invalid-domain candidates are never returned as emails. For lists, Swan summarizes HIGH and LOW results as aggregate counts. Finding an email costs 2 credits, charged whenever an email is returned — including a LOW-confidence address. Returned emails are not saved automatically to prospect state and must be passed explicitly to later tools. A search that comes back completely empty doesn’t cost you anything.

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Finding a phone number

Given a LinkedIn URL, Swan looks up a mobile or work phone number the same way — trying more than one data source until one succeeds. Finding a phone number costs 2 credits, again only charged on success.

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Full contact and company profiles

Beyond email and phone, Swan can pull a fuller profile:

• Contact enrichment returns professional history, education, skills, and current role details for a specific person. It accepts an email, LinkedIn URL, or name plus company; use email instead of name/company when one is available.
• Company enrichment returns firmographics — revenue, employee count, industry, headquarters, description, tech stack, and LinkedIn presence — for a specific domain.

Both are meant to be used after a free preview search (see prospecting), on the specific people or companies you’ve decided are worth a closer look, rather than as your primary discovery method. Full contact and full company enrichment each cost 1 credit, charged only when enrichment data is returned.

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Latest website changes

Swan can look up the latest provider-reported public website change for up to 50 company domains at once. Each returned record includes the changed URL, date, description, likely implication, and whether it is new or unchanged since the organization’s last lookup, plus coverage details for domains the provider could not match or had no change data for. This is a point-in-time research lookup, not a live crawler, complete page diff, historical feed, or Website Changes trigger preview. It does not apply a natural-language relevance filter or mark a change as seen by a trigger. The first lookup of a provider-reported change date costs 1 credit; the same date is free on later lookups by that organization for one year. Unmatched domains and matched companies without change data are also free.

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How Swan sources the data

Swan combines multiple data sources to improve coverage instead of relying on a single vendor. Available profile depth still varies by company size, industry, region, and the public information associated with a person or company.

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Common questions

If enrichment doesn’t find anything, do I still get charged? No — enrichment credits are only charged when data is returned. For email lookups, a returned address with uncertain deliverability still counts as a result and costs 2 credits; rejected invalid addresses are not returned. Does Swan use my Apollo or Hunter account’s credits for enrichment? No — Swan’s built-in enrichment uses its own data providers and its own credit system, separate from any Apollo or Hunter account you connect for other purposes. Is Swan’s enrichment powered by ZoomInfo or Clearbit? No — Swan doesn’t integrate with ZoomInfo or Clearbit. It uses its own combination of data providers. If you have your own subscription to a data tool Swan doesn’t support, you can still put it to work via direct API access — store its API key as a secret and have Swan query it directly. Can I enrich a whole list of companies or contacts at once? Email and contact enrichment accept ordered batches of up to 40 contacts per call. Split larger lists into batches of 40 while preserving row order and identity correlation. Company enrichment still works on one company per call; for a large company list, delegate each entity to a sub-agent.