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Swan is an AI go-to-market agent. You give it instructions in plain language — in a chat conversation or as a standing trigger — and it does the research, data, and outreach work a sales or growth operator would otherwise do by hand, using the tools and integrations your org has connected.

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What Swan does

  • Research and enrichment. Swan looks up companies and contacts, pulls in firmographic and contact data from its data providers, and fills in gaps on records you already have.
  • Prospecting. Swan finds new companies and contacts that match your target market, using buyer-intent signals and sourcing tools.
  • Outreach sequences. Swan writes and runs multi-step email and LinkedIn sequences — drafting messages, sending them through your connected senders, and reacting to replies.
  • CRM work. Swan reads and writes CRM data through its integrations catalog — most deeply HubSpot, plus dozens more (Salesforce, Slack, Attio, Google Analytics, and others) — and any custom MCP server your org connects.
  • Triggers (automations). You can set up standing automations — instructions plus a set of toolkits plus a source (a schedule, a webhook, a CRM event, a website visitor signal, and more) — so Swan reacts to things happening in your systems without you asking each time.
  • Desk tasks and Slack. When Swan needs a human decision, it creates a task on the Desk or posts a Slack notification instead of guessing.
  • Analytics. Swan tracks credit usage, execution history, and per-contact outreach status.
  • Skills and the skill library. Skills are reusable instructions Swan follows for a specific kind of work. Swan can install public library skills into your organization when you need ready-made expertise.
  • Code execution and files. Swan is a coding agent — it can write and run code and work with files as part of a task, whether that’s transforming a dataset, doing exact calculations, generating a file, or calling an external API directly with a stored secret when there’s no ready-made integration (see direct API access).
  • Presentations. Swan can build presentations as part of a task.

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What Swan does not do

Swan is deliberately scoped. It is not a general-purpose product it wasn’t built for:
  • No SMS. Swan sends email and LinkedIn messages, not SMS.
  • Not a website chat widget. Swan doesn’t sit on your website answering your visitors’ questions. It’s an internal GTM agent your team talks to, not a customer-facing chatbot. (Swan does support tracking and identifying anonymous website visitors as a data source — including person-level identification, built in rather than sold as a separate subscription, so it replaces a standalone visitor identification tool — but that’s a signal for your team, not a chat surface for your visitors.)
  • No custom dashboard builder. You can’t build your own charts or dashboards inside Swan. Use the built-in analytics surfaces, or send data to your CRM/BI tool for custom reporting.
  • No white-label option. There’s no custom branding or reseller product.
  • No public REST API. Swan doesn’t offer a REST API or bulk-export endpoints. The programmatic surfaces are Swan’s own MCP server (point your agent at Swan and hand it work) and webhook triggers (inbound). If you need data flowing out of Swan, the supported paths are your CRM integration, or an automation whose instructions have the agent call your systems’ APIs with a stored secret — see direct API access.
  • No scraping behind logins with your credentials. Swan doesn’t accept your username and password to log into a website and scrape it on your behalf. Its web research tools work against public data; official OAuth integrations are the supported way to pull data from platforms you use.

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Common questions

Is Swan the same as a chatbot on my website? No. Swan is an internal tool your team uses to run GTM work. If you want visitor engagement, that’s a separate product category — Swan can identify and track anonymous website visitors as a data signal, but it doesn’t chat with them. Can I ask Swan to text a prospect? Not currently — Swan’s outreach channels are email and LinkedIn. Can Swan export all my data to a file automatically? There’s no public bulk-export API. Use your CRM integration, or export what’s available from the analytics screens. Can Swan do exact calculations? Yes. Swan is a coding agent — for anything that has to be precisely correct, it can write and run code to compute the result rather than working it out in prose.